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F.A.Q.

The Urban mobility service (shuttle) and suburban with car choice, time, location, guarantee the cost of the transfer, is processed by a remote system that recognizes the points of interest and affiliated facilities such as HUB service.
You 'can get a shuttle that connects to any of the destinations included in the various categories.
First select the category and then the exact place of departure or arrival.
The online payment allows the user to access a service, safe, multilingual and advantageous fixed price.
Chose the route of self-interest, the Service Transfer Service will automatically calculate the selling price.
Upon payment the system will send you an email confirmation with a complete Code (alphanumeric code) that the user will have to tell the driver NCC commissioned as an identifier of the reservation and for The fact that the service is confirmed
Palermobility uses only drivers and cars in possession of a municipal license.

Our drivers and the control center are constantly updated with flight times and its time change dates. Our drivers will wait up to a maximum of 60 minutes of the actual landing time of the flight. In the event that the user has not communicated in the notes the flight number, the 60 minutes of tolerance shall run from the time for the pickup reported in the confirmation email.

As happens in most cases, this problem is usually caused by a problem with the anti-spam filter. Therefore, please check if the mail is over the spam folder, this is usually enough to solve the problem. Please also check if you have entered your email address correctly. If this does not solve the problem, you can contact us at (+39) 340 38 35 970 or send an email to info@palermobility.com


Transfer service can be purchased at any time, but at least three hours in advance and up to 12 months before the desired date.

Our driver will be holding a placard on which will clearly indicate the name and surname of the lead passenger (as you stated). In case of arrival at the airport the driver will wait for the passengers in the near space of the arrival area.

If you are carrying luggage out format, please let us know in advance using the space "info and notes" during the service selection process, as it may need to send a larger car without causing any additional cost

Yes, our shuttles moves every time someone buys the service, in some night-time, the system will apply a surcharge of 10 € which will be clearly indicated in the selection phase of the race.

Babies and children are counted as one person. Adhering to the rules and especially for your safety is mandatory to use child seats and babies (aged 0 to 8 years). We ask you to inform us about your needs through space "info or notes from passengers" that you will find during the purchase process.

On Palermobility.com are published on the web site, by Put Back SRLs and other Company (Associated / Merchants) partners, offers to help you get the delivery of the service or product delivery directly to the final structure identified by the user.

On acquisition, direct or via e-commerce cart, will be made the immediate charge to the credit card indicated by the user registered in accordance with PAYPAL system or Bancasella. The user after selecting, confirmed and completed the purchase of a product / service will receive a purchase detail in the email inserted during registration with the fundamental descriptions for identification. If the offer will not be consumed within the validity period defined by the operator, the user will lose the right to use the service or refund.

The confirmation of the offer and the subsequent purchase of the product / service will define the acceptance of all conditions set by the Associate in the description; The same conditions are the only requirements to be complied with by the Associate / operator. Similarly The member / operator will have to recognize what is indicated and described in the Ticket / Coupon purchased, reserving the offer only to the user of the structures affiliated to Network Palermobility.com.

The charge is confirmation of acceptance of the reciprocal conditions (Associate / Operator and User) present in the factsheet for the Ticket / Coupon chosen; thus the two parties undertake to comply with them.

Yes.

Reservations can only be canceled or changed through our call center up to a maximum of 48 hours before the scheduled effective service purchased. You can contact us at (+39) 340 38 35 970 or send an email to info@palermobility.com and we will be at your disposal to find the best solution to the various mishaps or schedule changes.

Each ticket / prepaid coupon has a validity time interval. The user can benefit from the service in the time of validity and according to the conditions expressed in the description thereof. If the coupon / ticket will not be used within a specified time, the same coupon will be canceled and removed from the staff.

In case of cancellation after the deadline required by the general conditions of sale and in any case more than 48 hours before of service, Palermobility.com is raised from the refund of the amount paid.


Yes.

To use the services offered by Palermobility.com platform you need to register some data necessary to Palermobility.com to provide the service in the correct way. Registration to the system through the site NOT imply any association, join a mailing list, or the need to carry out any activities by the end user in the future. Recording of contact data allows for a more rapid selection and confirmation of purchase of the product / service identified.

The project, supported by Invitalia and the Ministerial Decree No. 102 of March 6, 2013 Ministry of Economic Development, is directed exclusively to the best non-hotel accommodation on the territory of Palermo.
The structures were evaluated using a rating of "brand reputation" obtained by OTA (Expedia, Travelocity, Priceline, HRC), UGC channels of reviews (Google Places, TripAdvisor) and Social Networks.
Until 12.31.2016 the project is online in "Beta Testing" with a small number of facilities.